Technical Support
New XMission Status Page
We’ve given status.xmission.com an upgrade! Our status page has been rebuilt to make it easier to see how XMission’s services are performing, check on service disruptions, and stay informed when something changes. A clearer picture of service status The updated status page organizes services into a clear hierarchy, making it easier to see the […]
Let’s Talk Phishing—Part 3: When Scammers Pose as XMission
They’re getting smarter: Phishing attacks are now targeting XMission’s identity Over the past several months, we’ve seen a dramatic rise in phishing emails targeting XMission customers. Not from random overseas scam operations, but from threat actors who are mimicking XMission’s branding, tone, and even our past support language. These aren’t your typical typo-riddled scams. They use […]
XMission Labs: Speed Test Lab
Here I would like to show you how I was able to run accurate speed test results on a multi-gigabit connection. While this article was written with our 2.5Gb and 10Gb customers in mind, a lot of this advice will apply to anyone who wants to get an accurate speed test, so feel free to […]
Anatomy of Multi-gig Speed Testing
Akin to the struggles of medieval alchemists seeking the mythic philosopher’s stone, accurately testing your Internet connection’s speed requires perseverance. Testing 1Gb connections has been challenging enough but with multi-gig residential fiber deployments becoming more common we’re seeing consumers express frustration at their inability to prove that they’re getting what they’re paying for. The established […]
All of your Speed Test Questions Answered
Speed test websites or servers allow users to test the speed between their device and a server using the server’s Internet connection. Running speed tests are a great way to determine if you have a connectivity issue, however, there are a number of factors that can dramatically affect the results of your tests. We hope […]
Zimbra Email account recovery
Forgetting your email password can be very frustrating, but fortunately there is an easy fix! Zimbra business email users can recover their account by resetting their own passwords by using the “Forgot Password” link on Zimbra webmail login page. The process utilizes a recovery email address of the users choice—it doesn’t have to be under […]
Online Security for Kids: Using Fun Passwords
Now more than ever, our children’s lives are dominated by digital devices and social media platforms. Online education for most K–12 students is the new norm as even young children spend hours a day online. With this new way of life, some well-intentioned educators are instructing students to use insecure passwords with personally identifiable screen […]
Self-Service Tips During Longer Hold Times
Recently, XMission has seen longer than normal support hold times in spite of our best efforts. If you experience the following common problems, we encourage you to try some preliminary self-service support. Issues connecting to the Internet Here are some troubleshooting steps to get you back online. Please disconnect the power to your personal wireless […]
Call Screening from XMission Voice Will Ease Your Spam-call Pain
Did you know XMission Voice offers all customers powerful tools to keep robocalls and spammers from flooding your home phone? Alongside our anonymous call blocking, CID fraud detection and full support for SHAKEN/STIR, we also provide powerful tools you can manage yourself, like Call Screening. What is Call Screening? Just what it sounds like. When […]
Let’s Talk Phishing—Part 2
Earlier this week we talked about what phishing is and how these criminals try so hard to trick you out of your sensitive personal data. Now, we will cover how to identify phishing and discuss steps you can take to protect yourself and/or your company. Tips to identify a phishing email Watch for items that […]