support
Self-Service Tips During Longer Hold Times
Recently, XMission has seen longer than normal support hold times in spite of our best efforts. If you experience the following common problems, we encourage you to try some preliminary self-service support. Issues connecting to the Internet Here are some troubleshooting steps to get you back online. Please disconnect the power to your personal wireless […]
U.S. Call Center Support Better and Growing
This NPR story discusses something most people have known for years: that the quality of off shore call center support pales in comparison to US-based centers. Interestingly, companies are starting to move support back to the US. Of course, XMission has always provided local support. All of our support technicians are based in Salt Lake […]