XMission's Company Journal

tech support

Self-Service Tips During Longer Hold Times

Recently, XMission has seen longer than normal support hold times in spite of our best efforts. If you experience the following common problems, we encourage you to try some preliminary self-service support. Issues connecting to the Internet Here are some troubleshooting steps to get you back online. Please disconnect the power to your personal wireless […]

, , , , , ,

Is it your connection or your router?

You just got home and decided to see what’s new on a social site or continue playing that favorite game of yours. Maybe because it’s a new year, you got a new router. Maybe you’re getting buffering and more buffering, or the spinning wheel of death. You might be thinking, “Did I get a bad […]

, , , ,

5 Questions Customers Commonly Ask + Our Best Answers

Please note: As of January 1, 2017, XMission no longer sells DSL services. When it comes to technical support, there seems to be a pattern in the questions that are asked on a daily basis. Even with all the training we provide for our customers there simply is not enough time in the day to […]

, , ,

5 lessons we have learned from our customers

For the last 15 years I have worked for various companies including AOL, eBay, Gamestop and now here at XMission. During my time at these companies I have worked in customer service. I love the feeling of being able to understand what customers are going though, and having the patience to guide them through a […]

, ,

Helping around the House: troubleshooting your family’s Internet connection

It seems in every household, whether it be family or roommates or the like, at least one person is likely to become designated as the “techie.” This person may know a ton about technology, or simply a bit more than the others, or also be just slightly less uncomfortable about making technical changes. All three […]

, ,

Windows patch breaks net access for Zone Alarm users

Software incompatibilities can really be a pain, especially when they cause problems with your internet access. It’s even worse when an update meant to improve security is the one that causes problems. This past Tuesday (July 8), Microsoft released a patch (KB951748) via Windows update which was meant to fix a DNS exploit where hackers could […]

, , , , ,