Live Support

XMission Live Chat for Support, Sales and Billing

Visit our help pages.
51 E 400 S #000
Salt Lake City, UT 84111
Sales/Billing: 9 a.m.–5 p.m., M–F
Support: 24/7
To chat with us, click the widget in the lower right corner   ↘

Frequently Asked Questions

UTOPIA cities with active footprints include
UTOPIA Fiber is available in:
  • Brigham City
  • Cedar Hills
  • Centerville
  • Clearfield
  • Layton
  • Lindon
  • Midvale
  • Morgan City
  • Murray
  • Orem
  • Payson
  • Perry
  • Pleasant Grove
  • Santa Clara
  • Syracuse
  • Tremonton
  • West Haven
  • West Point
  • West Valley
  • Woodland Hills
Contact our sales team Monday–Friday between 9am and 5pm or fill out this form and we’ll get back in touch as soon as possible.

Visit our customer control panel to pay your bill. We have instructions located on our support pages.

Log into our customer control panel. Next, click on “Billing.” Then, under Payment method select “Enter new card.”

If this is your first time trying to log in to make a payment, please contact our billing team so we can set up your account to make online payments.

Log in to your account in the customer control panel. Then under “Account Info,” click “Change password.” If you forgot your password, please give us a call.

Log into your email account at, Next click on the Preferences tab, be sure that “General” is selected on the left-hand column. Next click the “Change Password” button.

If your account is managed by your mail admin, please contact your mail admin to change or update your password.

To verify the best speeds, please directly connect your computer to your router before conducting speed tests. XMission cannot guarantee full UTOPIA speeds over wireless connections since many WiFi routers are not fast enough. To troubleshoot your wireless connection visit our Router and Wireless Troubleshooting support page.

Our Client Configuration for XMission Email support page has all the info you need to get your device up and running with your XMission email.