- Bruce Kizerian

Full-time Sales and Billing Representative*

XMission is a local Internet provider in Salt Lake seeking a sales and billing representative for a full-time position. We are looking for a motivated candidate with strong communication skills to join our customer service department to take incoming sales and billing calls. This person is responsible for selling Internet services, assisting customers with billing questions, and taking payments.

*This position allows for a hybrid schedule of in-office and at home.

Qualified candidates must possess:

• A strong work ethic and initiative
• Ability to provide excellent customer service on the phone, email, and chat
• Ability to work collaboratively and effectively in a fast-paced, flexible, team-based environment
• Strong organizational and time management skills
• Computer and Internet literacy
• Self-managed, requiring minimal supervision
• Professional attitude, appearance & willingness to learn

Successful candidates will:

• Understand Internet technologies and have the ability to educate customers on the services and benefits provided by XMission
• Sell XMission products to new clients and up-sell services to existing clients
• Answer incoming calls and chats
• Respond to customer inquiries promptly by email and phone
• Maintain personal sales reports and meet sales targets
• Provide excellent customer service
• Handle accounts receivable and collections
• Perform routine audits of accounts

We value our team members and offer a competitive compensation package including:

• Great work environment
• Base wage with commission opportunities
• Excellent health insurance and dental plan
• 401k plan
• Flexible spending plan available
• Paid vacation & holidays
• Work from home flexibility

XMission has a commitment to quality service, leading-edge technical expertise, and strong advocacy for the local community since 1993.

Please email resumes to salesresumes@xmission.com

XMission is an equal opportunity employer

Full-time Technical Support Representative

$15/hr

Be a part of the XMission team! XMission, Utah's first independent Internet service provider, is looking for a motivated person to join our Technical Support team.

Duties include providing expert technical support to XMission's customers over phone, chat, and email for a variety of products including Internet service to businesses and homes, web hosting, cloud hosting, VoIP, Colocation, and email.

Qualified applicants should have:

• Experience repairing Internet connections
• Steady employment history
• Customer service experience
• Strong troubleshooting skills
• Working knowledge of computers & the Internet
• A positive attitude, be punctual, and be a team player
• Strong references

Preferred applicants will also have:

• Technical support experience
• Phone experience
• Web development experience
• Working knowledge of Linux OS

XMission has a commitment to quality service, leading-edge technical expertise, and strong advocacy for the local community since 1993.

Please email your resume to resumes@xmission.com

XMission is an equal opportunity employer.