What we gather
While using our websites to browse, create an account, or sign up for services, we may collect the following personal information from you:
This information is necessary to provide you with the requested services and to stay responsive to customers’ needs. It not only helps us personalize offerings, but helps us discover and fight fraud.
How we gather data
XMission collects data to operate effectively and provide you with the best experience possible when using our websites and services. This data is collected in a variety of ways. You provide us with personal information when you create an account, sign up for services, access our colocation and data centers, add hardware to your account, enter our facilities, or correspond with us by email, phone or an online chat. Additionally, we automatically collect data based on how you use our websites and services, how you got to our websites, and other user behavior metrics utilizing analytics and cookies.
Cookies and similar technologies
Law Enforcement guidelines
XMission honors specific law enforcement requests for preservation; however, we require that law enforcement serve warrants signed by a judge for extraction. Our Tor server has zero log retention.
XMission will hold data for up to six months upon receipt of a specific retention request. If a subsequent warrant for the data is not served in that time, the data will be discarded. XMission may hold raw data for unsolicited/unlawful commercial emails, commonly referred to as Spam, for up to six years to assist with its Spam mitigation effort for the benefit of XMission’s customers.
XMission charges $250 per hour for administrative services.
Disclosure of information to third parties
XMission does not sell your personal information to third parties. However, we may disclose your personal information in limited circumstances to our service providers and third-party processors to provide a better experience for customers using our websites, to investigate fraud or unlawful or illegal conduct, or to address other legal issues and remedies. We may also utilize third-party services to provide customized internal site search, to collect and remit sales tax, and to provide the best rates possible.
All information logged by our various systems is also used for internal purposes only and will not be released unless under a court issued warrant with the proper jurisdiction. XMission customers will be notified of all government and law-enforcement requests for their private data, whether done according to U.S. and Utah constitutions with a court issued warrant or improperly without.
If subpoenaed or otherwise legally compelled, we will surrender any relevant personal information to the extent required by law and court order, but only after exhausting remedies available to us to avoid disclosure.
Below is a list of third parties XMission works with. We have organized them into categories based on what they help us with.
- UTOPIA Fiber
- Yellowstone Fiber
- Sumo Fiber
- The City of Lehi
- VoIP Innovations
- First Digital
- Rev.io (Billing/Invoicing)
- Paya (Merchant Bank)
International transfer of data
How we protect it
Keeping your information secure is as important to us as it is to you. We maintain physical, electronic, and procedural safeguards reasonably necessary to ensure the protection of your personal information against loss, misuse, disclosure, and alteration.
Although we do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to us electronically. XMission has established policies and protocols for managing any potential data breach. Please do your part in protecting any other personal information against unauthorized use. Keep your password safe and confidential, and be sure to sign off when finished using a shared computer. Also scan your computers regularly for viruses, malware, and spyware.
By using our website and/or services, or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our websites and services. If we learn of a security breach involving your personal information, we may attempt to notify you electronically by sending an email to you.
How we use it
Your information helps us administer our services in the most effective and efficient manner possible. It also helps understand current consumer trends, to develop or make available additional desirable services, and aids our marketing team in making better business decisions. We use your information only for lawful purposes consistent with our business plan and service offerings.
We do not use your personal information for automated decision making or profiling.
Your access and control over information
If you are a resident of certain states or countries, you may have the right to:
You can also access and update your XMission account information by logging in to your account. To submit a data subject request, please contact us by emailing email@example.com. We will respond to all valid data subject requests within a reasonable time, unless a specific time period is mandated by law. Please note that certain exemptions, laws, and regulatory requirements may prevent us from complying with your request. XMission will not discriminate against individuals who exercise these rights.
Do not track policy
Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to browser “do not track” signals.
Links to Other Sites and Social Sharing Features
We do not knowingly collect or process personally identifiable information from anyone under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, please contact us at firstname.lastname@example.org.
Contact informationXMission, L.C.
51 East 400 South, Suite 000
Salt Lake City, UT 84111-3038